FAQ's

Where are you located? top

The Mod Mango Baby Co. is strictly a web-based boutique.  We have designers from within the US, with our main office being located in Texas.

Do you Ship Internationally? top

We ONLY ship within the United States at this time.

What forms of payment do you accept? top

We want to make your shopping experience with us an easy one!  We accept all major credit cards including Visa, MasterCard, Discover & American Express.  *All payments are accepted by a secure web server!  We also accept all major credit cards, direct transfers & e-checks through PayPal.

What is your Delivery/Shipping Policy? top

We only ship within the US.  All orders ship within 1-2.5 weeks of the order date.  Most all of our items are custom designed per order.  We ship USPS Ground, Priority or Express Mail.  Once an order ships, it generally takes 2-3 days business days for you to receive your order.

*Some items may be shipped out seperately depending on availability.

What is your Return/Cancellation Policy? top

Most all of our items are custom handcrafted, as ordered.  Due to the handmade nature of our items, some ribbons/flowers are seasonal & are not always in stock.  We use colors/styles of similar ribbons/flowers if we are out of stock in certain supplies.  Our custom-designed items, made-to-order items and/or personalized items cannot be returned or exchanged.  "All sales are final", unless we make a mistake in processing your order.  Once an order is placed, it cannot be canceled.

My order status is Processing, what does this mean? top

When we update your order status to processing, this means it has been looked over and sent off to the designer(s) to be completed.  More than likely your order has not shipped out yet, but you can expect it to be sent out shortly.  Most items ship directly from the designer to your address provided.  If it has been more than 3 weeks for any personalized item(s), please contact us for further information at support@themodmango.com.  We keep records of all shipping/tracking numbers.

Why is there no phone contact information? top

Due to the custom nature of our products and the web-based nature of our business, we prefer to communicate via email or live chat only.  We have a live chat option, as well as email correspondence.  We wish to provide the best customer service possible by having a written trail of communication for reference to ensure the accuracy of each order.  Every message received is our top priority and we will assist you as best we can, every time, guaranteed!

*On occasion, we will communicate via phone, if necessary, however, this is not preferred. 

What is your Refund Policy? top

All sales are final.  Most all of our products are handcrafted and cannot be returned or exchanged.  Unfortunately, we do not accept returns and cannot refund any item(s) purchased. 

What is your Privacy Policy? top

Customer security is a top priority to us.  We have taken steps to maintain your privacy.  We will never sell, lease or share any of our customer's personal information.  Any information collected is used for order processing only.